OPS SENIOR CLERK - 64914031

Requisition No: 827266 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64914031

 Pay Plan: Temp

Position Number: 64914031 

Salary:  $16.54 

Posting Closing Date: 05/27/2024 

Total Compensation Estimator Tool

This position is responsible for the professional and efficient handling of the Florida Breast & Cervical Cancer Early Detection Program (FBCCEDP) appointment line, as well as a variety of clerical duties that support client services, providing information and referral as needed. Incumbent adheres to all HIPAA regulations and guidelines at all times and reports directly to the Senior Human Services Program Specialist.

Incumbent is responsible for answering the FBCCEDP appointment line. This includes greeting callers in a prompt, polite and helpful manner and providing any necessary information. Conducts phone interviews, retrieving information from the FMMIS system to determine eligibility for each client. Schedules appointments and maintain the appointment scheduler in the Health Management System (HMS) for all the family planning clinics using a computer. Obtains and enter new client demographics and information as necessary in HMS and maintains accuracy. Communicates with the family planning clinic staff regarding appointment of each client. Generates reports and other statistical data.

Incumbent will be responsible to assist the program’s Administrative Assistant II with weekly reconciliation of bills and invoices by ensuring billing information is accurate.

Assist in clerical duties as needed. Attends staff meetings and trainings for up-to-date information and to enhance professional growth. Prioritize work assignments. Attends a minimum of two health fairs/community outreach activities per year.

Performs other related duties as required.

Knowledge, Skills and Abilities:

Knowledge of the structure and content of the English and Spanish Languages, including the meaning and spelling of words, rules of composition, grammar and pronunciation.

Knowledge and proficiency with computers and various computer programs.

Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ability to deal with the public in a tactful, courteous and effective manner.

Ability to interview clients; Ability to record and evaluate data relating to assistance for health care or community services.

Ability to follow instructions; Ability to communicate effectively and establish and maintain effective working relationships with others.

Ability to keep accurate records; Ability to organize and maintain filing systems.

Work Location/Headquarters

West Perrine Health Center

18255 Homestead Avenue

Miami, FL 33157

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.